AHMED HAMED

App support

Lumizig support

Read the bend. Keep the glow.

Need a hand?

For help or feedback, email us.

How to play

Lumizig is a single-player maze runner. Choose Easy, Medium or Hard, then start a run. Your runner moves automatically. Swipe or tap an arrow to queue a direction; the runner turns when an opening permits it. Collect crystals for bonus points and avoid the walls.

Contacting support

Include your device model, operating system, app version/build, difficulty and what happened. A screenshot or short recording may help, but remove personal or unrelated information before sending it. Never send passwords or account credentials. No game account is needed.

Quick answers

Keep your run moving.

No crystal sound?

Check Crystal sound in Settings, your device volume and Silent Mode. Use Preview chime to test it.

Why did the game pause?

Switching apps, opening Settings or changing the screen size can pause a run. Choose Keep running when ready.

Where are scores saved?

Completed-run personal bests are saved on the device, separately for each difficulty. They are not an online leaderboard and do not sync through a game account. An unfinished run is not restored after the app is terminated.

Can I play offline?

Yes. The optional Apple licence link requires an internet connection, but gameplay does not.

Product-specific notice

Lumizig privacy notice

Last updated:
Lumizig version 1.0

This notice describes Lumizig version 1.0, the offline arcade maze game published by Ahmed Hamed. It describes the game separately from the Industrial Technology Study Studio website.

Game data

Lumizig does not collect or transmit personal information to the developer through the game. It requires no account and includes no advertising, tracking, analytics, in-app purchases, hosted gameplay service or runtime AI service.

What stays on your device

The app saves the selected difficulty, the completed-run personal best for each difficulty and the crystal sound preference in local app preferences. A small migration flag preserves score records from earlier versions. The game does not send these records to a server or provide its own cloud synchronisation. An unfinished run is not saved across app termination. Device backups or restoration may affect local records under the operating system’s controls.

Permissions and sound

The crystal collection sound is generated locally. The app does not record audio or request access to the microphone, contacts, photos or location.

Apple and external links

The operating system, App Store, device backups and diagnostics operate under Apple’s terms and your device settings. The optional Standard EULA link opens Apple’s website, whose privacy practices apply there. The game does not transfer your score or settings through that link. Website hosting and email services may process ordinary connection or security information when you visit this website or contact support; that is separate from in-game collection.

Contacting support

If you voluntarily email help@ahmedhamed.com, your email address and the information you include are used to respond to the enquiry. Please send only information needed to explain the problem. To ask about information you have sent to support, contact the same address. This support correspondence is separate from data handled by the installed game.

Changes

This notice should be updated if the app’s features or data practices change. The current version will be published with its revision date.

Privacy questions

help@ahmedhamed.com